Refunds can be issued if you cancel 30 days before your event, however the $100 deposit is non-refundable.

We’ll coordinate with you and your venue to develop a plan of action on the day of your event. Some venues like us to set up in the morning, some like us to arrive an hour before your event. Don’t worry! We’ll handle all of the communication and keep you in the loop.

FAQs Archive - Bright Events

Q: Can we decorate the letters?

YES! We would love to work with all vendors! You can attach balloons, florals, etc, but must be approved! Please let us know your plans so we can make your events perfect!

Q: Do you offer a customer pick-up option?

No. Our marquee lights are custom and are heavy and that could potentially be a safety hazard when lifting and transporting.

Q: What if I need to reschedule or the weather is non-permitting?

We do require the client to have a backup indoor area. If paid in full and needing to reschedule, we offer a complimentary reschedule within 90 days. Refunds will not be issued for any weather related issues (wind, snow, rain) if there is no indoor backup venue on contract. Please note, all deposits are non-refundable.

Q: Can the lights be used outdoors?

Yes, with the exception of high wind, rain, or snow. All situations will be reviewed for approval. We require the client to have a backup indoor area if the original outdoor area is not approved or if weather does not permit.

Q: Do the marquee lights require access to a special type of outlet/voltage?

No, the marquee lights require access to a standard 3 prong outlet. 9 or More letters require 2 standard power outlets on separate circuits. We are not responsible for insufficient, damaged, or broken power sources from your venue, home, or building. The source must be tested and approved prior to your event.

Q: Do you offer a customer pickup option?

No. Our marquee lights are custom and are heavy and that could potentially be a safety hazard when lifting and transporting.

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